Phenome Networks provides software solutions for plant breeding and variety testing information management.
Working at Phenome Networks is more than a job, it’s an opportunity to build a meaningful career. It means a chance to help shape the future of some of the world’s best-known brands and to be part of a global digital leader. With every project, our team impacts positively on food quality, on our planet and on our communities.
Phenome Networks is seeking talented individuals with personal and technical skills to join an outstanding and motivated team of professionals. At Phenome, we value diversity and seek those open minded-individuals who share our enthusiasm about providing solutions to the agriculture and food industries.
Please send your CV to jobs@phenome-networks.com.
Location: Hybrid (Combination of remote work and occasional on-site meetings)
Type: Full-time
Reports to: Dana, Head of Customer Service
About the Role
We are seeking a motivated Application Analyst – Training & Support to join our team. This role is ideal for someone with a background in biology or agriculture who is eager to develop technical skills while gaining hands-on experience in a supportive environment.
Many technical skills will be taught on the job, making this a great opportunity for someone looking to expand their expertise in software, data management, and customer support.
Key Responsibilities
Customer Support & Guidance
- Assist clients with using our Phenome Networks platform and PhenoTop mobile app.
- Provide guidance on data entry, variety testing, and platform features.
- Respond to client inquiries via email and chat, ensuring clear and helpful communication.
Knowledge Base Support
- Help maintain and update our WordPress knowledge base.
- Write clear and accessible guides to support customers in using our platform.
Technical Growth (Training Provided)
- Learn to support MySQL database queries and backend logic.
- Assist with API connections and token-based authentication setup.
Training and Documentation
- Conduct customer training sessions (onsite and online) to improve platform adoption.
- Collaborate with Dana and the technical team to simplify complex processes into easy-to-follow guides.
Qualifications & Skills
Required:
- Degree in Biology, Agriculture, or related field.
- Strong communication skills in English (both written and verbal).
- Willingness to learn technical skills such as SQL, WordPress, and API handling.
- Strong problem-solving abilities and a proactive attitude.
Nice to Have (But Not Required):
- Familiarity with MySQL, WordPress, or SaaS platforms.
- Basic understanding of coding languages like Perl or Flutter.
- Previous experience in customer support or technical documentation.
- Additional language skills, especially Spanish – Advantage.
Why Join Us?
- Training & Growth: Gain technical skills in a supportive learning environment.
- Innovative Projects: Work on industry-leading solutions in plant breeding and data management.
- Flexible Hybrid Work Style: Enjoy the flexibility of working remotely with occasional on-site meetings for team collaboration and training.
- Meaningful Impact: Contribute to advancing agriculture through cutting-edge software solutions.
